Aerin Medical Social Media Guidelines

We love hearing from you on our social media platforms, so feel free to post a comment to share your experience or to connect with our community of Aerin Medical users.

We’ve created social media communities to foster discussion and learn about your experiences.

Product information on our social media platforms relates to Aerin Medical products available for sale in the United States.

Our communities may contain posts by third parties. As such, we are not responsible for their content or opinions, and we reserve the right to remove any comment or content for any reason.

We look forward to an open communication with you; however, as you participate on our social media communities, please keep the following things in mind:

Please remember that social media platforms are not an official outlet for medical advice and are not intended to act as a replacement for advice from your doctor.  We do not provide medical diagnosis, treatment, or otherwise engage in the practice of medicine. The information on our social media platforms should not be considered medical advice.

If you are experiencing a medical problem, please consult a health care professional for diagnosis and treatment.  You should never disregard medical advice or delay obtaining medical advice because of something you have read online. You should not rely on information obtained online to diagnose a medical, or health problem.

We cannot and will not address or comment on diagnostic or treatment-related questions or issues in this forum. Questions or issues relating to diagnosis or treatment should always be directed to your hearing care professional or other health care professional.

We want to provide a respectful and welcoming community for all and may remove comments that use profane, defamatory, abusive, insulting or otherwise offensive language.

Please do not include personal information about you or any other person in your comments. We may remove comments or posts that contain personal information about you or someone you know, including phone number, address, email, date of birth, or other personally identifiable information.

Please avoid discussions about medical advice you’ve received from your health care professionals. This information should not be shared on our social media pages. Any information posted on our social media pages are governed by the social media platform’s privacy and security policies. Please review the social media platform’s privacy and security policies carefully to understand how the information you posted can be displayed, used, or shared by the social media platform.  We are not responsible for any data processing activities by the social media platform.

If you post a question related to our products, we may have to take the conversation offline to gather more information.

As a medical device manufacturer, we strive to design products that are safe and benefit patients and health care providers. If a comment implies that there may be a problem with our product, we may contact you to investigate the nature of the complaint according to our company’s policies.

We do not promote or encourage the use of our products for unapproved uses. Accordingly, we may remove comments about the use of our products in a manner that is inconsistent with the product’s approved labeling.

If you have customer service questions or concerns, please visit our Support page

We want our social media platforms to be a place for relevant and useful information. Sometimes comments are posted that are off topic, make unsupported accusations or claims, contain misleading information, promote the buying and selling of goods or services or spam. We reserve the right to remove these comments if they detract from our community’s intent.

There is a chance we’ll encounter a situation not outlined above, which will require us to remove your comment. We’ll try to update this list if we do find a new reason, but please know that we reserve the right to delete any posting at our sole discretion. If this does happen and you feel it is unfair, please contact us at

Content posted by third parties on this site remains the responsibility of the party posting the content. Third party content is not adopted or endorsed by Aerin Medical, nor does it represent Aerin Medical’s opinions. Any opinions or statements posted by third parties are their own and may not be representative of the experience of others, nor indicative of any product performance or outcomes. Aerin Medical does not endorse or adopt any content on a third-party site that is linked to our social media pagesAerin Medical does not create or control any user-generated content displayed on our social media platforms. You should also be aware that if you have a business relationship with Aerin Medical or a beneficial interest in making a comment on this site, we require that you disclose this relationship in your post.

Aerin Medical social media platforms are intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to us on our social media platforms. We do not knowingly collect information or user generated content from individuals under the age of 13. If a parent, guardian, or anyone else becomes aware of user generated content shared from an individual under the age of 13, please email us at If we learn we have collected personal information from a child under 13 years of age, we will delete that information as quickly as possible.

Aerin Medical sponsors our social media pages but isn’t affiliated with any social media platforms and has no control over how social media platforms or other third parties use the information you share on the sites. You should be familiar with the social media platform’s privacy and security policies and understand how your information can be displayed and used throughout the site as well as other third-party sites that may be linked to by the social media platform.

Unless explicitly authorized by us in writing, please do not represent that you have authority to speak on behalf of Aerin Medical.

Please avoid any unauthorized use of Aerin Medical’s or any other third party’s intellectual property, including, but not limited to logos, trademarks, and copyrights, in any way or manner.

Please do not use Aerin Medical’s name in any online identity (e.g. username, screen name, handle, and identifier).

For information about how Aerin Medical may use the information you provide, please visit